The world’s best workplaces consistently report positive experiences of leadership and meaningful connections. According to a study by Great Place To Work® (GPTW), 52% of employees have higher levels of intent to stay and 65% are willing to recommend their employer to others.
Capital One Philippines, a three-time certified Great Place to Work, exemplifies how principles of genuine connection and mentorship are crucial for building the next generation of homegrown leaders in its workplace.
For JM Binasoy and Liz Advincula, both people managers from Operations, the company’s focus on employee growth and development is vital in shaping their careers.
JM began supporting himself and his family from a young age. He got his break through the Contact Center Readiness Program (CCRP) of Capital One Philippines. It is the first contact center training curriculum designed to teach students key competencies in the IT and business process management industry.
After completing the program, JM joined the company and progressed to a leadership position.
Mentorship was pivotal in his career. Guidance from experienced leaders gave him the confidence to pursue opportunities that once felt out of reach.
“The most impactful part was the realization that someone believed in me even when I wasn’t sure if I could succeed,” said Binasoy. “A mentor once told me, ‘Your background does not define your future; your dedication does.’ That simple yet powerful advice changed how I saw myself and my possibilities.”
JM credits the organization not just for its training programs, but for fostering a culture of continuous learning and leadership developmen
“They don’t wait until you get promoted to help you grow; support is available early on, encouraging you to develop skills and confidence at every stage. This proactive and caring approach makes a big difference, especially for people like me who are eager to learn and advance. Capital One isn’t just an employer, it’s a partner in my personal and professional development journey.”
For Liz, the first challenge was internal: overcoming her own limiting beliefs. Even when she excelled, self-doubt held her back. It was the recognition and encouragement from mentors and leaders that helped her see her true potential.
“It was allowing myself to be positively influenced by them, acknowledging my own strengths, and being brave enough to take that leap,” she says.
Similar to JM, mentorship and guidance also gave Liz the confidence to embrace leadership opportunities.
“There were moments I didn’t believe I could take the next step, but people around me at work saw what I couldn’t see yet. They challenged me, encouraged me, and trusted me before I trusted myself.”
Liz credits Capital One’s culture of mentorship and genuine connection for helping her embrace leadership opportunities.
“Capital One creates an environment where it’s safe to ask questions, and learn from our mistakes. That gave me the courage to step into bigger roles and responsibilities.”
Liz also emphasizes the importance of trust, empowerment, and team development. She said that working at Capital One Philippines gave her an opportunity to thrive and bloom. “I’m now part of conversations that spark possibilities and help build the future. I think it’s the people, and the culture where we enable each other to thrive because there is genuine malasakit for each other,” she said.
Capital One Philippines proves that investing in people’s careers doesn’t just grow the business. It demonstrates that when growth is embedded in the culture, it’s no longer optional. It becomes inevitable. Here, potential is realized, leaders are honed, and careers don’t just advance, they thrive.
The best part? Capital One Philippines is hiring now! If you, or someone you know, are ready to be part of a global brand with an incredible workplace culture, check out the available roles right now at https://capitalonecareers.com.ph/