https://businessmirror.com.ph/2023/10/01/transformative-education-bridging-the-it-bpm-industrys-talent-gap/
Capital One Philippines reiterates its strong commitment to the future of the next generation. By advocating transformative education, the American bank holding company specializing in credit cards seeks to address the demand-supply challenges within the local IT and Business Process Management (IT-BPM).
According to a study by Global management consulting firm Kearney, the IT-BPM industry is experiencing a “talent demand-supply gap.” The disparity might grow up to 400,000 in five years if left unchecked.
Through its community education initiative, Contact Center Readiness Program (CCRP), Capital One Philippines teaches students basic proficiency and other capabilities needed for entry-level positions in the IT-BPM industry. The program runs for nine months in partnership with Tuloy Foundation.
Capital One Philippines reiterates its strong commitment to the future of the next generation. By advocating transformative education, the American bank holding company specializing in credit cards seeks to address the demand-supply challenges within the local IT and Business Process Management (IT-BPM).
According to a study by Global management consulting firm Kearney, the IT-BPM industry is experiencing a “talent demand-supply gap.” The disparity might grow up to 400,000 in five years if left unchecked.
Through its community education initiative, Contact Center Readiness Program (CCRP), Capital One Philippines teaches students basic proficiency and other capabilities needed for entry-level positions in the IT-BPM industry. The program runs for nine months in partnership with Tuloy Foundation.
The CCRP is one of the flagship social investment programs of Capital One Philippines. Paperman believes it can help bridge the talent demand-supply gap in the IT-BPM industry.
“Through the CCRP, we offer opportunities to highly motivated and talented individuals who require a unique form of investment early on to help them unlock their potential,” he said. “By doing so, we gain access to gifted individuals, which, in turn, becomes a return of investment. CCRP is an excellent example of how this concept of ‘train and retain’ works, as it has helped us discover some genuinely exceptional gems of talent.”