Sr. Operations Representative

Capital One Philippines Support Services Corporation provides service to Capital One’s US cards and retail services business. Capital One Philippines Support Services Corporation is fully owned by Capital One and is the first in-house offshore operations location and the largest single contact center location.

Here with us, you'll be the voice of Capital One. We'll train you up to know exactly what to do in any situation. And when you're this confident and well equipped, your work will come from the heart — a genuine desire to make things better for every customer, because you can. Which is what we're all about. It certainly makes us happy at work, and we're pretty sure it'll work just as well for you. You'll love our work culture too. We're open, light-hearted and informal. We take pride in taking good care of our people, and we're not just saying it, we live it.

And yes, benefits. Capital One Philippines Support Services Corp. wants you to have all that you need to stay well in every sense — physical, financial and emotional. Here are some reasons why our people are probably the happiest employees around in our industry.

• Competitive salary and incentives
• Retirement plan
• Competitive allowance
• Group term life insurance and personal accident insurance — at no cost to you
• Group medical coverage which includes hospitalization, outpatient, inpatient, dental, optical and maternity benefits is provided for you and your qualified dependents
• Hazard Pay Premium, in addition to the statutory night shift differential pay

WALK IN and APPLY NOW!! Ground Flr. Capital One, Filinvest 2 Building, Northgate Cyberzone, Filinvest Corporate City, Muntinlupa City. Monday to Friday, 9:30 AM to 5:00 PM.

Know us better before we meet at http://capitalonecareers.com.ph/ Call or text : 09178687452
Responsibilities:

• Provide excellent customer service to existing customers
• Perform account level research and advise customer of products that may benefit them
• Stay up to date on all changes, developments and enhancements for all systems, products, and upgrades
• Update account information and complete accurate documentation.

Basic Qualifications:

• College Level or Completed a Short Course, no experience required
• 1 year call-center experience is required for candidates who's highest educational attainment is graduate of Highschool
• Fluent in English and excellent conversational skills
• Must be willing to work in Alabang, Muntinlupa City
• Must be willing to work on shifting schedules primarily during Night Shift

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Business Analyst

Drives key strategy changes using rigorous statistical testing and analysis. Solves day-to-day operational and strategic problems to keep the business functioning smoothly.
Responsibilities:

• Candidate would leverage analytical skills to identify operational insights through thoughtful problem solving and partnership with customers and stakeholders across Operations
• Ability to investigate performance data and uncover insights to create more efficient operations, improved customer experience, and improved agent experience
• Build and support conversations with operational leaders across the site and the business leveraging insights gained from analytical projects
• Partner with geographically diverse teammates to create solutions that address broad reaching opportunities in the organization

Specific Requirements:

• Desire and ability to establish operational context and knowledge, and then leverage that knowledge to help the call center operations
• Ability to effectively communicate analytical outcomes in a manner that resonates with customers across the globe
• Able to identify trends and insights from large amounts of operational performance data and develop business relevant recommendations based on that data
• Proficiency in SQL, Excel, Powerpoint (Tableau a +)
• Perform analysis and provide strategic insights to continuously enhance and optimize performance
• Design, implement, and test strategies
• Communicate results and recommendations
• Drives key strategy changes using rigorous statistical testing and analysis. Solves day-to-day operational and strategic problems to keep the business functioning smoothly

Preferred Qualifications:

• Masters Degree in Business Administration (MBA), Operation Research or Industrial Engineering
• CFA
• 2 years of experience in Quantitative analysis
• 1 year of experience in Statistical Analysis and Modeling At this time, Capital One will not sponsor a new applicant for employment authorization for this position

Job Qualifications:

• Candidate must possess at least a Bachelor's/College Degree, Quantitative field such as Engineering, Math, Physics, Economics, Finance
• At least 2 year(s) of working experience as Business Analyst or related field is required for this position.
• 1 year of experience in Quantitative analysis
• Experience working with large and multiple datasets/data warehouses and ability to pull from such data sets using relevant programs and coding.
• Experience with SAS, SQL, Teradata or other data analytics or database-related programming.
• Applicants must be willing to work in Northgate,Alabang.
• Applicants must be willing to work in Shifting Schedules.

• Requisition open under local terms.
• Candidates must have appropriate paperwork to work in the Philippines

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Technology Coordinator

Job Summary:
To provide technical assistance by answering questions and resolving problems on the organization’s computer hardware, systems software, applications software, and all other computer related problems.

Major Responsibilities:

1. Configures, monitors, and maintains email applications or virus protection software
2. Installs, configures and upgrades new hardware or software systems or components, ensuring integration with existing network system
3. Answers user queries and resolves computer problems including printing, installation, word processing, electronic mail and other desktop issues
4. Escalate requests, especially pertaining to network connections, to the appropriate party, as needed. Includes coordinating user access for staff to the US team
5. Provides operational support for the organization's information systems and peripheral equipment, such as servers, desktops, printers and storage devices
6. May be assigned / rotated across related sub-functions including but not limited to sub-functions within Shared Services
7. Other job-related duties that may be assigned from time to time

Job Specifications/Qualifications:
Educational Background:
At least 2 years of college

Professional Experience:
None

Skills Required:
Microsoft Certification (MSCE) is an advantage
Proficient in MS Office
Technical skills
Good written and verbal communication skills
Willing to work in Alabang
Willing to work in a shifting schedule

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Sr. Associate Paralegal

Requirements:

Major Responsibilities:

1. Draft and prepare Board Resolutions, affidavits, contracts, agreements and the likes

2. Prepare demand letters and decisions, suspension memorandum, etc.

3. Preparation of incorporation papers and documents

4. Preparation of pertinent documents for increase of Capital Stock

5. Handle Corporation Cases

6. Any other activities in relation to corporate documentary requirements

Job Specifications/Qualifications:
Educational Background:

• Candidate must have completed at least 4th year of Law or a graduate of Law
  Professional Experience:
• Candidate must have at least 1-3 years of experience in the field
• Candidate must demonstrate experience with all manner of corporate documents
• Candidate must have basic understanding of Corporation/Commercial Laws, Immigration laws and Labor Laws, corporate governance
• Candidate must have facilitated Board Meetings or has prepared Board meeting documents

Skills Required and other qualifications:

• Candidate must have good command in written and spoken English
• Candidate must be willing to work on a mid-shift with extended hours; weekends off and holiday work only when required
• Candidate must be willing to work as an Individual Contributor
• Candidate must be amenable to work in Alabang

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Technical Support Representative for Online banking

Responsibilities:

• Provide efficient technical support for Capital One customers
• Assist customers with their Internet banking and Mobile banking concern
• Utilize provided tools and resources to resolve customer issue and walk-through
• Analyze and evaluate information provided by the customer define key issues and come up with a logical resolution
• Conduct necessary research to provide solution

Qualifications:

• College Level or Completed a Short Course (Tech Course)
• Technical support or IT experience is an advantage
• Fluent in English and excellent conversational skills
• Ability to work in a non-scripted environment
• Knowledge in using and troubleshooting 3rd party application and tools
• Must be willing to work in Alabang, Muntinlupa City
• Must be willing to work on shifting schedules primarily during Night Shift

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Sr. Procurement Specialist

Job Description:

To deliver cost effective solutions through supplier sourcing, negotiation, contracting and supplier performance management for Capital One Philippines.

Major Responsibilities:

1. Conducts sourcing on a per need basis and secures best source for providers in Work Place Solution (WPS), Information Technology (IT), Human Resources (HR) and Professional Services (PS).
2. Negotiates with selected suppliers to achieve Best-in-Class commercial terms on cost, delivery lead time, payment items, warranty, and Service Level Agreement (SLA)
3. Administers standard corporate contract terms and conditions with selected suppliers to ensure compliance in commercial and legal obligations; liaises between supplier, Legal, and Line of Business (LOBs) to ensure parties are in agreement on the contractual language, content, and metrics
4. Monitors and reviews SLA and performance management with suppliers and LOBs as a basis for contract renewal or termination
5. Handles Stakeholder Engagement through several LOBs being supported.
6. May be assigned / rotated across related sub-functions including but not limited to sub-functions within Shared Services
7. Contract negotiations and/or overall contract management
8. All other job-related duties that may be assigned from time to time

Job Specifications/Qualifications:

• Educational Background:
  • College degree
• Professional Experience:
  • 5 years work experience
• Skills Required:
  • Effective interpersonal and communication skills
  • Good negotiation skills
  • Good attention to detail
  • Stakeholder management
• Applicants must be willing to work in Northgate, Alabang.
• Applicants must be willing to work on a mid-shift schedule.

NOTE: Please attach your resume for us to proceed with your application.

• Requisition open under local terms.
• Candidates must have appropriate paperwork to work in the Philippines

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Sr. Security Specialist

Job Summary:
The role serves to support the consulting efforts of Corporate Security by providing advice and solutions to the company based on established standards and policies that mitigate physical security risks. Provide input in creating and enhancing processes to complete CSSs responsibilities with respect to the Physical Security Control Program. Ensuring compliance by security vendors to service level agreements and KPIs. Conducting moderately complex and routine security investigations. Partners with one or more clients through combination of internal relationship management. Executes tests and programs to assess compliance with security-related polices. Typically works under general supervision, with some latitude for initiative and independent judgement.

Qualifications:

• Bachelor’s Degree in an area of study related to the position or equivalent workplace experience.
• Professional certification in area of expertise Current examples include: Certified Protection Professional and or Certified Fraud Examiner
• Security professional with 2-3 years of experience in physical security. Threat management, investigation, auditing in a corporate environment.
• Sound knowledge of physical security standards, procedures and policies
• Sound knowledge of generally accepted investigative standards, principles and techniques used in the investigation of financial and white collar crimes
• Experience with REID method or other interview methods
• Sound knowledge of generally accepted audit standards, principles and techniques used in the evaluation of systems of internal controls
• Proficient in data processing and fluent in digital practices
• Strong relationship building skills and ability to work in a team environment
• Excellent communication skills, both verbal and written
• Problem solving skills
• Project management skills
• Willing to work in Alabang
• Willing to work in a flexible schedule

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Business Continuity Manager

Job Summary:
To effectively identify, assess, monitor, and mitigate risks within the site consistent with Capital One's internal controls and policies

Qualifications:

• Business graduate, preferably with Accounting units
• 3-5 years' experience in managing risk and internal controls in Financial industry and BPO industry
• ISO certification is a plus
• Has understanding of Business Continuity and Crisis Management framework and techniques.
• Strong skills in presentation, analytical, and reporting
• Has project and process management background
• Effective communication skills to negotiate, and influence.
• Sound judgment in recommending and implementing resolutions.
• Willing to work in Mid shift and occasional night shift schedule.
• Willing to work in Alabang.

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